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One of the best things you can always assume with a black screen Windows is that the battery is dead. The most common reasons are a charging cable connection problem or a power issue. There are a few reasons why this could be happening, and usually, there is a basic problem to check out with simple answers. Though it is always best to take it into the Microsoft store to be serviced, there are certain things you may want to try beforehand. The solution may be as simple as needing charging and not a software issue. It is easy to freak out when your expensive device will not start up and you are stuck seeing a black screen, but do not get worked up right off the bat. It’s a common problem for many Microsoft users. What Are Several Reasons Why Surface Pro May Appear Not to Turn On?Ī quick google search will show you that if your Microsoft Surface Pro won’t turn on, you are not alone. So, do Method 2 at your own risk.Īnd that is how you do a hard reset, if your Surface won’t turn on. Microsoft says it’ss a big NO-NO for the RTs. This method worked for us! But as we said, we did not have anything to lose. Release both buttons and wait 15 more seconds.Press and hold Volume Up (on the left side) and the Power button at the same time for at least 15 seconds.Always make sure the Surface is turned off first –  not a problem in our case.But obviously our Surface RT already seemed dead, so we were willing to give it a shot. Important: Microsoft says to NOT use this process on a Surface RT or Surface 2. This is the preferred method but it still did not start our Surface RT. Wait a few seconds to see if the Surface begins running and screen turns on.Repeatedly press and hold the Power button for 1/2 second before letting go (on/off on/off on/off).Press and hold the Power button for 10 seconds.Make sure that the Power Supply is attached to the device.So, at this point we had two things to try, one of which is not recommended for Surface RT/2. So, we figured the battery must be drained and plugged it in for an hour. We brought it inside in the morning and let it warm up for several hours, but it still wouldn’t start. So, guess what happened? Yep, the Surface froze and won’t turn on. Since we have two Surfaces, we did not notice that one was missing.

Consequently, we accidentally left one of our Surface tablets in the car overnight.

Yesterday, on the way home from work, we made a stop and had several bags of stuff to carry in with us. Here is the scenario: We have had arctic temperatures here in the mid-west for the past couple of weeks.